Our goal is always to keep all the incredible Kingdom of Threads customers happy. If you, for any reason, have a problem, please contact us at firstname.lastname@example.org. We try to respond to every email as quickly as possible, but as we're only two people, expect a response within 24 to 48 hours.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders typically printed and shipped within 5-10 business days after the order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped, depending on the shipping speed you choose. International shipping may take anywhere from 1-12 weeks. You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).
Please make sure your shipping information is correct during check out. We will not refund or replace items, if they are sent to the wrong address.
We are not responsible for loss, damage, or delay.
DO YOUR SHIRTS FIT TRUE TO SIZE?
All of our t-shirts are unisex sizing, which means they run slightly larger than typical women's shirts and slightly smaller than typical men's shirts. We recommend ordering your normal size for a regular fit or sizing down for a more fitted look.
There is a sizing guide on each listing to help you find the perfect size.
ARE YOUR SHIRTS SCREEN PRINTED OR VINYL?
Our designs are actually printed directly onto the shirts in a process known as DTG (direct-to-garment) printing. Direct-to-garment printing not only allows us to offer the most design colors, it is also far more sustainable than traditional screen printing.
CAN AN ORDER BE CHANGED?
An address cannot be edited after it has already shipped. If you contact the shipping service, they may be able to help you alter the address depending on the stage of the shipping process. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.
If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into the fulfillment process, we cannot edit it. Please double check your items before placing your order.
CAN YOU APPLY A DISCOUNT CODE TO A PAST ORDER?
We are not able to do price adjustments at this time. All discounts must be applied at the time of checkout and cannot be retroactively applied. This includes sales and automatic discounts.
CAN AN ORDER BE CANCELLED?
If an order has not yet entered fulfillment, we are able to cancel your order. However, as all our products are printed at time of order, we are not able to cancel an order once production has begun.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Since the majority of our products are made to order, in most cases we do not accept returns. However, if you are unhappy with our order please contact us immediately at email@example.com and we will be happy to help.
If you receive a damaged, defective or incorrect product, please contact us at firstname.lastname@example.org, provide your order number, a photo of the item as well as the description of the issue with the item. We will get these issues taken care of as soon as possible.
WHERE ARE YOU BASED?
Chelsea is located in Connecticut and Lauren in Maine. However, with the exception of our stickers, our products are printed-to-order from Printful, which has fulfillment locations across the U.S.
WHAT ARE YOUR RECOMMENDED CARE INSTRUCTIONS?
It depends on the item!
For t-shirts and printed items: Machine wash cold, with item turned inside out. Dry on low or hang to try to prevent any cracking of the image.
For stickers: Be sure to clean the application surface before placing your sticker and start pressing the sticker in place and swiping outward to avoid bubbles.
For hats: Embroidered hats can be wiped clean with a damp cloth in the spots where it's needed. If necessary, hats can be hand-washed cold. Do not machine wash.
WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED? IS YOUR BRAND ECO-FRIENDLY/SUSTAINABLE?
Our shirts are Bella + Canvas brand and they are manufactured in the United States. You can read more about where the shirts are manufactured and the process here.
The sewing process is the only process that may take place outside of the United States. However, Bella + Canvas only works with factories that have the same high ethical and environmental standards as their Platinum WRAP Certified U.S. factory and they work to ensure everything is sweatshop-free and above board – meaning fair wages and pleasant working conditions.
Our shirts are printed by Printful with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy.
Our stickers are vinyl and printed within the U.S.
WHAT IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?
If your item is damaged or the incorrect item was sent, please contact us immediately and we will resolve your problem as soon as possible.
WHAT IF MY ORDER WAS LOST/DELIVERED TO THE WRONG ADDRESS/ETC?
Unfortunately, we do not have any control over packages once they leave our fulfillment center. If you have any questions about your order after it has shipped, please contact your local post office or complete a help request form with the USPS.